Frequently Asked Questions
Everything you need to know about your ApolloGem experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on customs processing.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and intimate apparel cannot be returned.
How do I ensure I am choosing the right size?
Every product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What materials are used in ApolloGem jewelry?
Our jewelry is crafted using high-quality materials including 18k gold plating, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.
Can I track my package once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery progress.
Do you offer gift wrapping services?
Absolutely. During checkout, you can select our premium gift packaging option which includes a signature ApolloGem box and a personalized handwritten note.